The Phoenix Practice

The Phoenix Practice 2018-02-20 Person 1 5 0

es not know what the right one is doing - utter incompetence of secretaries, doctors not thorough, not knowledgeable - a disaster!

The Phoenix Practice 2018-01-16 Person 2 5 0

Very rude receptionist, I was on the phone, polite and only queried procedure, she would not supply her name and cut me off. re-training necessary.

The Phoenix Practice 2017-11-28 Person 1 5 0

Each time I have tried to contact a gp or get an appt I have been unable to ! On numerous occasions I have had to go to a&e as the surgery has not had any appts. When I have tried to make a complaint to the manager. He has been rude arrogant and made sure I felt bad So in the end he said his receptionist are ok and I am wrong! I am deeply hurt by his remarks as if a patient is made to feel that they keep coming to the surgery when they don’t see a doctor for six months? who can a patient talk to when a receptionist has been rude to them?

The Phoenix Practice 2017-11-21 Person 2 5 0

poor appointment service and booking lines always busy appointments are gone by the first 5 minutes of opening times appointment times book never happen on time even when you're early, end up waiting a further 20mins after scheduled appointment time

The Phoenix Practice 2017-10-31 Person 2 5 0

I have found the doctors and nurses at the Phoenix Practice an absolute delight and very down to earth and humble. However, this all goes to the backburner by the experience I get from the reception staff. They are rude and not helpful at all and most of the times sound like they are shouting at you. We talk a lot about respect to staff in hospitals and GP surgeries and zero tolerance policy, however it seems this is not reciprocated. We cannot even tell them that they are rude as they will try and throw the zero-tolerance policy on your face.